Staff Augmentation Success: How DataWelkin Helped an EdTech Company Enhance Product Quality
Struggling with software testing bottlenecks? This online education provider boosted product quality and reduced backlog by 50% with expert staff augmentation. Learn how they achieved success.Introduction
Our client, an education provider in US focused on providing online study courses was working to develop a critical initiative to ensure product quality and enhance customer experience. They needed to improve their software testing processes to enhance product quality and improve customer experience and were struggling to get resources for this IT function.
Challenge
The client had a string of bad experiences in earlier outsourcing initiatives and was wary of such service providers. We faced a number of challenges for this project:
Approach
Based on the assessment, we identified gaps and bottlenecks in the client's software testing processes and identified automation opportunities. Once our recommendations were finalized, we provided implementation support to help the client integrate improvements into their software testing workflows.
We provided 5 highly experienced testing resources based out of Bangalore and they got trained on the tools and client methodologies, configuring testing environments and establishing quality assurance protocols. They worked hand-in-hand with the Customer’s in-house test team and managed to establish smooth and result-oriented collaboration with the client’s development team members.
The team did a retest for the defects in the backlog and carried out regression testing, as well to verify new functionality introduced to their product.
We offered ongoing support to ensure that the implemented improvements deliver the desired outcomes. This involves monitoring key metrics related to software quality and customer satisfaction and making adjustments as needed to optimize the testing processes further.
Benefits
- Significant cost reduction for the client
- Backlog volume was reduced by 50%
- Our practices enabled the client to automate the deployment of new features and updates while maintaining rigorous testing standards
Results
- By partnering with DataWelkin, the education provider benefited from specialized expertise in software testing and quality assurance, leading to enhanced product quality, improved customer experience, and ultimately, greater success in the online education market.
Key Learnings
Outsourcing to companies with extensive experience and a proven track record in completing numerous projects can provide several benefits for the client.
Communicate effectively with your outsourced and in-house teams to ensure your product meets the standards of a global market.
Set strong KPIs for testing when outsourcing and use metrics and reports for measuring success.